In the beginning of yesterday's interaction, the Prime Minister reviewed the progress towards handling and resolution of consumer grievances. He asked the concerned officials about the large volume of complaints related to the e-commerce sector, such as booking of tickets and hotel reservations, and the steps being taken to decisively address such issues.
The Prime Minister was informed about the steps being taken in this regard, including augmenting the capacity of the National Consumer Helpline. Calling for increased efficiency, and more effective redressal of consumer grievances, the Prime Minister asked the officials for a comprehensive review of the nature of issues, and work towards fixing responsibility and identifying solutions for them. He asked for an effective follow-up action within ten days.
The Prime Minister reviewed the progress of vital infrastructure projects in the road, railway, power, coal and mining sectors, spread over several states including Uttar Pradesh, Rajasthan, Madhya Pradesh, Maharashtra, Gujarat, Bihar, Odisha, and Uttarakhand.